The quality that Het Steigertje offers to parents, children and employees is guaranteed in our internal quality system. This quality is reflected everywhere in Het Steigertje in the way our pedagogical staff handle children, parents and each other. Spear points in this are:
- Good internal affairs;
- Focusing on the customer (both child and parent);
- Present reliable results;
- Constantly working on improving care and services.
This quality system is regularly reviewed by our internal audit team, which carries out audits at the process and document level throughout the year. With the outcomes of this we ensure that the quality of our services is continuously improving.
The pedagogical staff who work with the children are all qualified in accordance with the Childcare CLA standards. Their working methods can be found in our pedagogical policy plan. A CGB (Certificate of Good Behaviour) is submitted before they commence employment. The Childcare Act is the starting point where the size of the group and the number of pedagogical staff members in relation to the number of children is concerned.
The parent committee is actively involved and provides advice regarding various policy matters. These matters are recorded in the ‘parent committee regulations‘. A meeting will take place with the location manager once every two months per location and once every two months with the central parents committee, during which the chairmen will discuss matters with the Het Steigertje Director. Reports from these meetings will be available to all parents.
The GGD carries out annual inspections on behalf of the Municipality of Rotterdam-Rijnmond, in order to assess whether Het Steigertje adheres to the regulations set out by the Childcare Act. The GGD provides us with a written inspection report and provides the Municipality with appropriate advice.