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Frequently asked questions about the coronavirus

The coronavirus (COVID-19 virus) has raised a multitude of questions. This list will provide you with the frequently asked questions and answers, the guidelines for preventing infection and the measures which need to be taken in case you become infected with the coronavirus.

We regularly update this list of questions and add as many questions as possible. Is your question not listed, please send us an email to . At this moment we give priority to questions of parents in crucial professions. Please add in the subject line of your email: QUESTIONS CRUCIAL PROFESSION.

1. When is a child allowed to come to childcare?
BoiNK (associatition for parents in Childcare) has developed a decision tree in collaboration with AJN Jeugdartsen Nederland. At daycare we use this to determine whether or not a child can come to daycare. View the decision tree here.

2. Do I have to wear a mouth mask at the locations?
We strongly advise / We urge parents and other visitors entering our locations, to wear a face mask. 

3. I have a crucial profession and someone in my family has tested positive for corona or has a fever and/or shortness of breath. Do I have to keep my child at home?
Even if you have a crucial profession, childcare workers use the decision tree to determine whether or not a child can come to childcare. View the most recent version of the decision tree here.

4. An employee has been tested positive. Should KindeRdam inform everyone who has been in contact with the employee?
No, according to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), this is not up to KindeRdam. KindeRdam has employees tested by Coronalab. If an employee tests positive for corona, Coronalab will report this to the GDD. The GGD carries out the source and contact investigation and determines which measures must be taken.

5. I’m going on vacation to a country with code orange or red. Does this have consequences for childcare?
Even if you return from a country with code orange or red, childcare employees use the decision tree to determine whether or not a child can come to childcare. View the most recent version of the decision tree here.
From the start of the corona crisis, KindeRdam has followed the advice and rules of the RIVM and the government. This also applies to these quarantine rules. We cannot deviate from these rules in the interest of parents, children and employees. You can read the complete information from the government here.

6. I’m going on vacation to a country with code yellow. Does this have consequences for childcare?
There is no government advice for countries with a code yellow. However, we are living in an uncertain time, where conditions can change overnight. If during your stay the advice is changed to code orange or red, the same rule applies as for question number 4.

7. Can I stop childcare if we are confronted with an on-site quarantine during our holiday abroad and / or cannot travel back?
A notice period of 1 month applies to all our childcare. Even if you cannot use the childcare due to circumstances abroad. In addition, if you cancel, we cannot guarantee that you will be able to use your child’s place in childcare again when you return.

8. Do I have to continue to pay for childcare if we are confronted with an on-site quarantine during our holiday abroad and / or cannot travel back?
Yes, your childcare costs will continue in that case.

9. The school is open half days and/or has adjusted school times, is the BSO also open earlier?
No, our BSO locations are open at normal times, even if your child can go to school for half days. The government has determined that the normal school times will apply from before March 16. These school times are in line with the regular BSO times as stated in your contract. It is possible that the school and the BSO will make agreements. This can be done in several ways. The parents concerned will be informed by the school and the location manager. If the children have to be picked up earlier by the BSO, the BSO can charge extra childcare hours to the parents.

10. I am not entitled to childcare allowance, will I be reimbursed the costs of the personal contribution?
On August 31 it was announced that parents who do not receive childcare allowance or reimbursement from the municipality, will also receive compensation for the costs of childcare during the corona closure.

The compensation will be paid at the request of parents. After all, the parents who do not receive childcare allowance are not known to the Ministry of Social Affairs and Employment as consumers of childcare. Exactly how and who will implement the compensation is not yet known.

BOinK (association for parents in childcare) has opened a reporting point for this group of parents. Parents who have not yet received compensation for their own contribution for childcare, can still report to BOink so that BOinK can keep them informed as well.

11. I have received childcare compensation from the SVB, but do not agree with the compensationWhat can I do?
The compensation for parents who paid their childcare bill during the closing of the childcare was paid by the SVB around July 8. Do you have questions about the amount or would you like to object? On the website of BOiNK  (Interest Association for Parents in Childcare) you can read what to do.

12. I have lost my job, can I immediately terminate my contract, without notice?
No, parents without work are still entitled to a number of months childcare allowance, so that they have time to apply for a new job. Have you lost your job? Please send an email to  or call 010 – 44 300 33. We are happy to look at the possibilities with you.

13. Should there be separate precautions for babies?  
No separate precautions need to be taken for babies.

14. Which measures do you take at the locations and what can parents do to prevent infection as much as possible?   
We want to prevent the further spread of viruses in childcare. That is why, even more than usual, we apply good hygiene measures and we teach the children these habits. In addition to the RIVM guidelines, we also take the following precautions:

  • Parents are requested not to enter our locations. If this is not possible, 2 parents can enter at the same time.
  • At our BSO locations, parents stay outside to pick up or drop of the children.
  • Each group goes in and out separately.
  • We keep 1.5 meters apart at the table.
  • We have also asked our employees to ensure that children adhere to the instructions of RIVM
  • Employees check whether there are paper towels in toilets if a BSO is housed in a school.
  • We ensure a good indoor climate: we ventilate and air the living and sleeping areas.
  • When an employee has mild respiratory complaints such as coughing, snot nose, sore throat or fever, he/she stays at home.
  • We strongly advise parents and visitors to put on a mouth mask when entering our locations. 

15. What if an employee shows symptoms of the coronavirus? 

If an employee suspects corona, he/she will stay at home and gets tested. If the test is positive, the employee remains in quarantine and the GGD starts the contact investigation. The GGD will indicate whether it is necessary to inform the environment of the infected employee. KindeRdam follows the GGD guidelines for communication regarding this contamination.

16. Should my child wear a face mask?    
Children up to the age of 12 do not need to wear a mouth mask. The RIVM assumes that children transmit the corona virus to others to a much lesser extent, and are also much less likely to become infected themselves.

17. What if the children start asking questions?  
Child psychologist Tischa Neve recommends to be open and honest with children if they ask any questions: “Keep it simple and dont worry the children unnecessarily. But above all, be honest. The number of children who have become infected so far has been very low. For example, in China this is less than 1 percent. 
Paediatrician Jeanne-Marie Hament recommends explaining it with a comparison: “There are many different viruses out there and these each have their own colour. This new virus has a colour were not yet familiar with, but it looks like other colours which we have seen in the Netherlands. Smart people are making sure the virus wont spread quickly, so we dont need to worry.” Of course you can simply talk about this with the older children, Hament explains. “Its important to put the news into perspective, as most people who get the virus recover again. Its very important for children to realise this fact.” Do make sure you explain to children what is important to prevent infection. Its best for them to wash their hands with warm water and soap, to catch their coughs and sneezes on the inside of their elbow and to use paper tissues. 
Tischa Neve emphasises to not worry if you cant answer all of a childs questions. “Perhaps suggest looking for the answer together or say youll look up the answer and come back to it later.

 

The information on our website and in the faq’s is accurate as of the date of publication. We make every effort to keep our content as current and updated as possible. The situation concerning the coronavirus is developing rapidly, so some information and recommendations may have changed since publication. For the latest advice, go to the RIVM website. The latest information about the compensation plan can be found here.

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